Privacy Policy


Introduction:

We use cookies to improve your browsing experience, as is standard practice on most websites. You may disable cookies at any time; however, this may limit your experience and the functionality of the website.


About cookies:

Cookies are small data files placed on your computer, mobile, or other handheld devices by your web browser when you visit a website. They are a reliable mechanism for websites to remember information or record a user’s browsing activity when a device accesses this website. Cookies are essential to the effective operation of our website and to improving your shopping experience online.

Cookies are either set by SR Studio Ltd (“first-party cookies”) or by third-party suppliers (such as our newsletter provider and payment platform) on behalf of Simone Rocha. Cookies set by parties other than the website owner are known as “third-party cookies”. Third-party cookies enable features or functionality to be provided on or through the website (e.g. advertising, interactive content, and analytics). These third-party cookies are necessary to enable customers to make purchases on our website. These third parties may process personal data in accordance with their own privacy policies.

Some cookies collect information about browsing and purchasing behaviour from users accessing this website via the same device. This includes information about pages viewed, products purchased, and your journey through our website. We do not use cookies to collect or record users’ names, addresses, or other contact details. In addition to cookies, we and our partners use other tracking technologies that collect information about browsing activity or interaction with our services, including mobile identifiers and “web beacons”, which are small graphic files (sometimes called “clear GIFs” or “web pixels”) embedded in web pages or emails and used to monitor activity and send information back to a server (which may belong to the host site or a third party). In this policy, the term “cookies” refers to cookies and other similar tracking technologies.


Disabling cookies:

You can disable cookies by adjusting your browser’s privacy settings. The exact location of cookie settings will depend on your browser, but they are usually found under “Preferences”. Please note that if cookies are disabled, the website may not function properly, as this may affect certain features and functionality. More information on deleting or controlling cookies is available at https://www.aboutcookies.org/

We are committed to protecting your privacy online when visiting www.simonerocha.com or communicating electronically with us. We respect that you do not want the personal information you provide to us to be misused and have outlined the information we collect and how we use it below.

Please note that by using this website, you agree to the terms of this Privacy and Cookies Policy.


How and when we collect information:

We generally collect your information when you interact with us, for example when you make a purchase online. We additionally analyse how users journey through our website, so we can offer the best possible experience. The ways we collect information are listed below.

  1. When you sign up to receive communications. This information includes, but is not limited to, your name and email address.

  2. When you make a purchase. This information includes, but is not limited to, your name, email address, telephone number, billing address, delivery address, payment details and account information. This information may be shared with trusted third-party service providers for the purposes of order fulfilment, payment processing, and website analytics. This information can be refused but may prevent your ability to complete a purchase.

  3. When you communicate with us, for example by email or phone. This includes information you send to us, for example to report a problem with a transaction or to submit a question around the website or its content.

  4. Data relating to the products you select and your buying patterns when using our website, via Google Analytics and Shopify.

  5. Internet pages you have visited immediately before coming to the Site or pages you visit immediately after leaving the Site, to track how our users find the website, via Google Analytics.


How we use your data:

  1. To process and maintain your account registration

  2. To provide you with customer service, manage any order that you place with us and to address any questions or complaints you may have

  3. For statistical purposes to improve the website and its services to you

  4. To monitor and/or keep records of our email and other communications with you

  5. To process payments or refunds, to protect against or identify possible fraudulent transactions. SR Studio Ltd does not store any payment card numbers once the transaction has been completed. 


What are your data protection rights:

We want to ensure you are aware of your data protection rights. You have the right to: 

  • The right to access – You have the right to request our company for copies of your personal data. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

  • The right to rectification – You have the right to request that our company correct any information that you believe is inaccurate. You also have the right to request our company to complete information you believe is incomplete.

  • The right to erasure – You have the right to request that our company erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that our company transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at info@simonerocha.com. We will respond to your request within one month. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 


What Cookies are found on our site:


Google Analytics:

Google Analytics is a web analytics service provided by Google LLC or Google Ireland Limited, depending on the user’s location when accessing simonerocha.com. We use Google Analytics to better understand our users’ needs and to optimise our website experience. Google uses the data collected to track and analyse the use of simonerocha.com, to prepare reports on website activity, and to share this information with other Google services. Google may also use the data collected to contextualise and personalise advertisements within its own advertising network.


Hotjar:

We use Hotjar to better understand our users’ needs and to optimise our website experience. Hotjar is a behavioural analytics service that helps us understand how users interact with our website, including how much time they spend on specific pages, which links they click, and general user preferences and interactions. This allows us to improve and maintain our services based on user behaviour and feedback.

Hotjar uses cookies and other tracking technologies to collect information about user behaviour and devices. This includes IP address (processed during the session and stored in a de-identified form), device screen size, device type (including unique device identifiers), browser information, geographic location (country level only), and preferred language used to display the website.

Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually prohibited from selling any data collected on our behalf. For further information, please refer to the “About Hotjar” section on Hotjar’s support site.

 

Klaviyo:

We use the Klaviyo marketing automation platform to deliver our newsletter to subscribers. When you sign up for our newsletter, we will request your consent to contact you using the email address provided at registration. Emails sent via the Klaviyo platform include a one-pixel tracking image. This enables us to collect data relating to email engagement, including whether an email:

  • has been read by the addressee(s),

  • when it was read,

  • how many times it has been read (or at least opened),

  • what browser and operating system it was opened on,

  • which links were clicked and how many times

You can unsubscribe from these communications at any time by using the unsubscribe link in the email, or by sending an email to mountstreet@simonerocha.com (UK) or woosterstreet@simonerocha.com (US).


Third Party Products:


Google Ads Conversion Tracking:

Google Ads Conversion Tracking is an analytics and advertising service provided by Google LLC or Google Ireland Limited, depending on the location from which simonerocha.com is accessed. It links data from the Google Ads advertising network with user actions performed on simonerocha.com, enabling the measurement and optimisation of advertising performance.


Google Ad Manager:

Google Ad Manager is an advertising service provided by Google LLC or Google Ireland Limited, depending on the location simonerocha.com is accessed from, that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner, unless otherwise specified in this document, has no direct relationship with. In order to understand Google’s use of data, please refer to Google’s Partner Policy. This service uses the “DoubleClick” cookie, which tracks use of simonerocha.com and user behaviour relating to ads, products, and services offered. Users may opt out of the DoubleClick cookie by visiting Google Ad Settings.


Facebook:

Facebook Ads Conversion Tracking (Facebook Pixel) is an analytics and advertising service provided by Meta Platforms, Inc. or Meta Platforms Ireland Limited, depending on the location from which simonerocha.com is accessed. It enables the connection of data from Meta’s advertising network with actions performed on simonerocha.com. The Facebook Pixel allows us to measure, optimise, and build audiences for advertising campaigns, and to track conversions generated through ads served on Facebook, Instagram, and the Audience Network.


Opting out of communications:

By registering an account online or by making a purchase online, you will be given the option to receive updates on new products, news, special offers, events of interest and promotions. You can choose not to receive marketing communications from us at any time by:

  1. Using the unsubscribe facility in an email or other electronic communication from us

  2. Sending an email to mountstreet@simonerocha.com (UK) or woosterstreet@simonerocha.com (US)